[Resolved] Getting errors

[jcbradley]

Hi there,

I am getting spamcop has encountered errors message only when i try and send thru outlook. whe i copy the message and report it at spam cop, i do not get any errors, also, i do not get any errors when i report from my home computer.

I am using Leon's OLS reporting for Outlook 2000. I had sent him the files and he cant see anything wrong with the headers or anything else and asked me to post the question here to see what else might be causing these errors.

Please let me know my next step to take on this.

Thanks in advance,

Chris

[Wazoo]

Pretty hard to answer with no data. As you have already noted that one method works, but a second doesn't .... On the other hand, Outlook 2000 is very suspect for submittal at all .... your cut/paste probably is probably missing much data from the original spam, your "thru Outlook" and with the use of " OLS reporting for Outlook 2000" can't be analyzed from this side of the screen .. "from my home computer" is totally undefined ....????

[Merlyn]

Post an example. Who is Leon?

[jcbradley]

Here is the info reported. i use spamcop on my home computer as well as my office computer and do not have any problems there, and i use the same version of outlook on that computer.

Return-path: <tsiishchili[at]timpul.ro>

Envelope-to: info[at]mydomain.com

Delivery-date: Thu, 19 May 2005 20:34:58 -0700

Received: from [222.64.191.47] (helo=222.64.191.47)

by web30.thehostingnet.com with smtp (Exim 4.50)

id 1DYyHp-0001Vp-B0

for info[at]mydomain.com; Thu, 19 May 2005 20:34:58 -0700

Date: Thu, 19 May 2005 21:32:11 -0500

From: "cartridge-inks." <tsiishchili[at]timpul.ro>

X-Mailer: The Bat! (v3.0.1.33) Professional

Reply-To: "cartridge-inks." <tsiishchili[at]timpul.ro>

Organization: "cartridge-inks."

X-Priority: 3 (Normal)

Message-ID: <137.146.158.1765637507tsiishchili[at]timpul.ro>

To: info[at]mydomain.com

Subject: Think Ink Cartridges are EXPENSIVE? ...

MIME-Version: 1.0

Content-Transfer-Encoding: 7bit

Content-Type: text/plain;

Shop at the internet's #1 Ink store and see the difference!

Name Brand Ink Cartridges from $4.45

- Save up to 80% on Inkjet and Toner!

- Free shipping on all U.S. orders over $45!

- HP, Epson, Lexmark, Compaq, Canon, Xerox, Brother & more

- Best Quality Products, Highly Trained Customer Service

- 100% Customer Satisfaction Guarantee...

- Most orders shipped in 2-3 days!

http://www.cartridge-inks.net

Never Pay Retail for Printer Ink Again!

To 0pt-0ut of this advertisement, simply enter your address: info[at]mydomain.com at this site:

http://www.Everette.hyaenastir.com

1285Everette - Paylessinks 13636 Ventura Blvd. #179, Sherman Oaks, CA 91423 Rodgers

--- End of Mail Submission ---

[Wazoo]

As usual, "fixing" the issues with line-wrap issues within this application leaves me with a parse that works just fine .. see http://www.spamcop.net/sc?id=z765762519zd5...782c7b8f9f6c31z

What bothers me though is your trailing line "--- End of Mail Submission ---" ... wondering if you have (and chopped off) something similar as a "---Start of ..." which would hose the parser ..???

[jcbradley]

That link takes me to a page stating the spam has already been sent. Once i got the error message, i copied it to the clipboard and then reported it online, where i dont get any errors.

I also checked the 2 versions, the one i copy to the clipboard and paste online and the one i send as an attachment, both are identical, so not sure why the attachment comes back with errors.

I hope i am making myself clear. And not sure what you mean by parser. The trailing line of "--- End of Mail Submission ---" is identical in both options.

Chris

[StevenUnderwood]

The trailing line of "--- End of Mail Submission ---" is identical in both options.

28289[/snapback]

But it should not be there at all unless it was included in the original spam message (i.e. does not show up in other spam messages.

[jcbradley]

Ok, i wanted to report another spam before posting again. I took out the trailing line but i still get the error message that it can not find the spam message in the email.

I then went online to spamcop.net and reported the exact same message as it was in the email and had no problem with that.

So not sure why i am only getting errors when i send it via Outlook?

Any suggestions?

Thanks again,

Chris

[Wazoo]

Again, no way to "see" what you are submitting from this side of the screen. PM sent to jcbradley for some off-forum work, basically asking that he CC: me on the next atttempted submittal so there just might be some data to work with.

[Wazoo]

All I can say is "ouch!" I really have no idea what you meant to submit/send. If this is an example of what "Leon" got and he said he couldn't find a problem, well .... not sure what to say there ...???

Here's what I received, (header data expunged/deleted as not pertinent);

To: <submit.<munged>[at]spam.spamcop.net>, <me>

Subject: Mail Submission: Inexpensive CIALIS

Date: Mon, 23 May 2005 16:13:36 -0500

X-Priority: 3 (Normal)

X-MSMail-Priority: Normal

X-Mailer: Microsoft Outlook CWS, Build 9.0.6604 (9.0.2911.0)

Importance: Normal

X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180

Please see the attached file for details

begin 666 blacklist_523200541335PM_unknown_ip.txt

M4F5T=7)N+7!A=&[at]Z(#QD8F5T>D!T:&5T86XM;F5R>2YC;VT^#0I%;G9E;&]P

M92UT;SH[at]:6YF;T!N971W;W)K+6)R;VME<G,N8V]M#0I$96QI=F5R>2UD871E

M.B!-;VXL(#(S($UA>2 R,# U(#$T.C R.C R("TP-S P#0I296-E:79E9#H[at]

M9G)O;2!;-S N,C$Y+CDU+CDX72 H:&5L;SUE;6%I;&)O;W-T97(N;F5T*0T*

M"6)Y('=E8C,P+G1H96AO<W1I;F=N970N8V]M('=I=&[at][at]<VUT<" H17AI;2 T

M+C4P*0T*"6ED(#%$84LS:BTP,# X3E M-6L-"[at]EF;W([at]:6YF;T!N971W;W)K

M+6)R;VME<G,N8V]M.R!-;VXL(#(S($UA>2 R,# U(#$T.C R.C R("TP-S P

M#0I296-E:79E9#H[at]9G)O;2 R,3(N.#,N-C0N,30Q#0H[at](" [at](" [at]("A3<75I

M<G)E;$UA:6P[at]875T:&5N=&EC871E9"!U<V5R(&1B971Z0'1H971A;BUN97)Y

M+F-O;2D[#0H[at](" [at](" [at](&)Y(&5M86EL8F]O<W1E<BYN970[at]=VET:"!(5%10

M.PT*(" [at](" [at]("!-;VXL(#(S($UA>2 R,# U(#(Q.C V.C(R("LP,# P#0I-

M97-S86=E+4ED.B \645B>DU++G-Q=6ER<F5L0#(Q,BXX,RXV-"XQ-#$^#0I$

M871E.B!-;VXL(#(S($UA>2 R,# U(#(Q.C V.C(R("LP,# P#0I3=6)J96-T

M.B!);F5X<&5N<VEV92!#24%,25,-"D9R;VTZ(")'=V5N;B!'<F]S<R([at]/&1B

M971Z0'1H971A;BUN97)Y+F-O;3X-"E1O.B!I;F9O0&YE='=O<FLM8G)O:V5R

M<RYC;VT-"E5S97(M06=E;G0Z(%-Q=6ER<F5L36%I;"\Q+C0N,V$-"E[at]M36%I

M;&5R.B!3<75I<G)E;$UA:6PO,2XT+C-A#0I-24U%+59E<G-I;VXZ(#$N, T*

M0V]N=&5N="U4<F%N<V9E<BU%;F-O9&EN9SH[at]&)I= T*6"U0<FEO<FET>3H[at]

M,R H3F]R;6%L*0T*26UP;W)T86YC93H[at]3F]R;6%L#0I#;VYT96YT+51Y<&4Z

M('1E>'0O:'1M;#L-"[at]T*/&AT;6P^#0H\8F]D>3X-"CQT86)L93X-"CQT<CX-

M"CQT9#X-"CQP/[at]T*66]U(&AA=F4[at];F]T('1R:65D(#QA(&AR968](FAT=' Z

M+R]C9VAI865F;&TN:&5A;'1H<V]L=71I;G,N:6YF;R\_8F1J:V%E9FQM>'-S

M<GEC>G-V9VAI(CY#:6%L;',\+V$^('EE=#\\8G(^#0I4:&%N('EO=2!C86YN

M;W0[at]979E;B!I;6%G:6YE('=H870[at]:70[at]:7,[at];&EK92!T;R!B92!A(')E86P[at]

M;6%N(&EN(&)E9"$\8G(^#0I4:&4[at]=&AI;F<[at]:7,[at]=&AA="!A(&=R96%T(&5R

M<G)E8W0Q;VX[at]:7,[at]<')O=FED960[at]9F]R('EO=2!E>&%C=&QY('=H96X[at]>6]U

M('=A;G0N/&)R/[at]T*0VEA;$ES(&AA<R!A(&QO="!O9B!A9'9A;G1A<65S(&]V

M97([at]5FEA9W)A/&)R/CQB<CX-"BT[at]=&AE(&5F9F5C="!L87-T<R S-B!H;W5R

M<R$\8G(^#0HM('EO=2!A<F4[at]<F5A9'D[at]=&\[at]<W1A<G0[at]=VET:&EN(&IU<W0[at]

M,3 [at];6EN=71E<R$\8G(^#0HM('EO=2!C86X[at];6EX(&ET('=I=&[at][at]84EC;VAO

M;"$\8G(^5V4[at]<VAI<"!T;R!A;GD[at]8V]U;G1R>2$\8G(^/&)R/[at]T*/&$[at]:')E

M9CTB:'1T<#HO+V-G:&EA969L;2YH96%L=&AS;VQU=&EN<RYI;F9O+S]B9&IK

M865F;&UX<W-R>6-Z<W9G:&DB/D=E="!I="!R:7%H="!N;W<A/"]A/BX[at]/&)R

M/[at]T*/"]P/[at]T*/"]T9#X-"CPO='(^#0H\+W1A8FQE/[at]T*/"]B;V1Y/[at]T*/"]H

.=&UL/[at]T*#0H-"[at]T*#0H`

`

end

This certainly is not "text" .. most definitly not in a format needed to be dealt with by the parser. I would suggest that the third-party tool is way broken or it's simply not being used correctly.

[Molasses]

Hey jcbradley,

If both yourself and your friend are using Outlook, the same version etc,

And you can submit reports with no problem.

Then there must be a setup issue within your friends Outlook.

I do not use Outlook as an email program. But I have Outlook Express installed.

From the aspect of Outlook Express, Go into Tools > Options > Send TAB.

Within the "Send Tab" you will notice the settings for "Mail Sending Format"

There are two Radio Buttons, you can select one of the two,

Either "HTML" or "Plain Text"

Select the "Plain Text" radio button.

To the right of the radio buttons, there should be another clickable button to set the "Plain Text Settings"

Within the Mail Format of the "Plain Text Settings"

Ensure the Mail Format is set to MIME, Not Uuencoded.

Also the "Encode Text Using" Drop down selection can be set to "None"

As mentioned, I am pulling this from Outlook Express. Your friend will have to poke around within the "E-Mail Send" settings of Outlook, to actually locate the options.

It may be Outlook is sending out the message, contained within an HTML wrapper.

Changing the Send options to Plain Text will not wrap the mail in HTML by default.

There also may be a Left Mouse Click option within outgoing mail in OutLook???

I do not know. On various other mail programs I have used in the past, some had the ability to Left Click on the composed message and reselect the Outgoing Message Format for that particular message.

I know that is you are cutting and pasting the raw HTML data within a message,

The outgoing message needs to be in Plain Text Format.

If not, and the message is re-wrapped in html, That in itself will cause the SpamCop parser to fail.

OK, the previous settings will change the format for all of your outgoing mail to Plain Text. If you do not wish to change the default settings, there should be a selection within the "New Message" composition window.

I do not know where it is located within Outlook.

Within Outlook Express, in the New Mail composition window, it is

Format > Plain Text

This will let you change on the fly, so to speak.

hth

Molasses

[Wazoo]

Molasses, I'm sure you meant well, but ...?????

[jcbradley]

Hi Wazoo,

I was waiting on reply on the PM, my bad for not checking here. Yeah, i can see where the issue is but when i go to the actual attachment, it is fine, i copy and paste and report online and no problems. so not sure why its delivering the message all screwed up like that. i will check into what Molasses had said also check my other computers settings.

Thanks,

Chris

[Wazoo]

I also just kicked off an e-mail to Leon. I also spent some time going though their support forum at http://www.olspamcop.org/forum/ .... can't see that I saw anything resembling your issue there (though admit to not reading everything) Are you using the latest release?

[jcbradley]

As for as i know i am using the latest, i ve been using it for about 3 weeks.

here is the thread from over there.

http://www.olspamcop.org/forum/viewtopic.php?t=50

and here is his last reply via PM..

To be honest, I have no idea. Di dyou say that if you attach the spam

manually and email it then it works? The only thing I can think of is that

your outgoing mail server is adding a header that Spamcop doesn't like. But

looking at your message it seems fine. You may have to ask on the Spamcop

forums instead.

Would it help to forward you the last email i tried to submit? i just tried one again this morning to see if any changes but there wasnt.

Chris

[Jeff G.]

You can email it to me, but please PM me your email address first so I can whitelist it.

[Wazoo]

As for as i know i am using the latest, i ve been using it for about 3 weeks.

here is the thread from over there.

http://www.olspamcop.org/forum/viewtopic.php?t=50

OK, I didn't go into the Bugs section at all, as it seemed General Usage would have encompassed your issue ...

and here is his last reply via PM..

To be honest, I have no idea. Di dyou say that if you attach the spam

manually and email it then it works? The only thing I can think of is that

your outgoing mail server is adding a header that Spamcop doesn't like. But

looking at your message it seems fine. You may have to ask on the Spamcop

forums instead.

The catch there is that I read that exchange as you sending a copy of the "text" copied off ... whereas you/me/us/SpamCop-parser are dealing with the conglomeration resulting feom whatever the OL tool does to whatever you are providing it to work with. This could explain his "see no problem" and my "there is a serious problem" .. we're not working with the same data.

Would it help to forward you the last email i tried to submit? i just tried one again this morning to see if any changes but there wasnt.

I would say sure, try again .. but the caveat also would be to provide (as best you can) a copy of the actual e-mail involved ... thinking maybe I can try to figure out what the previous item you sent actually contained and/or what was converted.

[jcbradley]

I got it working . Jeff thanks for the help, it having the email set to MIME. that did the trick, just reported a new spam and went through succesfully.

Thanks again,

Chris

[Jeff G.]

You're welcome. Thanks for the followup.

[Wazoo]

I'd still like a copy of whatever you're doing now just for my own education. To pass the "fix" around, I guess my question 'here' is where whatever was done is or needs to be documented ...???? I've only the last sample sent as a CC: and I still don't have a clue as to how the suggested generic spam e-mail got wrapped up into an attachment described as "begin 666 blacklist_523200541335PM_unknown_ip.txt"

[Jeff G.]

I wrote the following, but I don't know the exact "fix".

Thanks for sending me that message.  What follows is exactly what I got

(which should not have been uuencoded, should instead have been MIME

encoded, and contained a parseable email per

[Tracking URL] )

[Wazoo]

Reading what you say you wrote, I can only go with what you received looked nothing like what I'd gotten earlier (posted earlier in the Topic) ... I went back to the original and the closest thing to a Content-Type line was the X-MimeOLE item. It wasn't Base-64 encoded, think I remember running it through a uuencofing decoder with garbage results, etc. .... Thus my statements about not being able to figure out at all what was actually attached ...

OK, getting back through my e-mail ... not sure where things are wrong in my mind (or just once again spread too thin) .. but I see you did get pretty much the same thing (definitely the confusing to me begin-line of begin 666 blacklist_62200592005AM_unknown_ip.txt) ....

[jcbradley]

All I did was change the setting from UUENCODE to MIME.

I have outlook 2000 and i went to -tools--options--internet email and checked MIME. Simple as that and that did the trick. I know have reported about 5-6 spams since then and no problems.

Thanks again for the help,

Chris

[Wazoo]

Closing the loop on this ......

From: wazoo

To: Leon

Subject: Re: SpamCop reporting

Date: Fri, 10 Jun 2005 04:47:35 -0500

Interesting timing .. I just came from that 'back office' myself.

Anyway, the issue was resolved, as discussed in the link

previously offered (and repeated here);

http://forum.spamcop.net/forums/index.php?showtopic=4247

All I have to go on at this point is that user's change from

UUencoding to MIME ... something I didn't stumble

across in my short visit to your support site.

----- Original Message -----

From: Leon

To: wazoo

Sent: Friday, June 10, 2005 3:48 AM

Subject: RE: SpamCop reporting

> Hello,

> Sorry for the delay in replying, I've been off with flu.

>

> The reporting tool the user is using just takes the headers and body and

> emails it as an attachment to a specified address. I asked the user to CC me

> in on one of their reports, and then tried reporting the attachment myself,

> which worked fine. I also couldn't find any problem in the message source

> which would indicate a problem with the reporting tool, and so if Spamcop is

> rejecting the email without providing a reason then it has to be a Spamcop

> issue. I don't know what else I can do, because I can find no problem with

> the program output.

> >-----Original Message-----

> >From: wazoO

> >Sent: 02 June 2005 18:45

> >To: Leon

> >Subject: SpamCop reporting

> >

> >http://forum.spamcop.net/forums/index.php?showtopic=4247

> >This user states that he has contacted you and you found

> >no issues with what he sent you that could be causing a

> >problem with the SpamCop parser. The problem is

> >that what he sent me as a CC: on an attempted

> >submittal is garbage (in my opinion) I admit to

> >being at a loss to where to point him other than

> >to the support forum for the reporting tool he's

> >citing. Again, my concern is that he made the

> >statement publicly that you had already been

> >contacted and you saw no issues.