Wazoo Posted April 18, 2007 Share Posted April 18, 2007 I'd guess that the majority of SC users are unaware of the forum. People are directed here when they look at the online help. By 'online help' it is assumed that you are talking about the www.spamcop.net Help set of pages. Much history there, people complaining about them for years, attempts to get them fixed have gone on for years ... I'm past a half-dozen attempts at providing alternatives 'here' .. the latest has been the Wiki ... but you'll note that the www.spamcop.net Help pages still don't offer that as a link either ... I made a Portal page that was an attempt to tie 'everything' together, asked repeatedly to have that provided as a link on the www.spamcop.net Help page set .... as seen, it's not available as a link there either ... as stated, this is a years-old situation .... There was, for a short time, a SC newsletter that went out. I wouldn't mind seeing that resurrected. Firstly, I've sent an e-mail out to Pete, the guy that used to 'manage' the last newsletter thing. At issue is that I can find nothing that resembles an archive of any of that data. A lot of what that newsletter was meant to do has actually been handled in different ways. For example, announcements about the Parsing & Reporting system being down are basically not needed, die to the inclusion of the status graphic/link at the top of this very page. It's on a different system, different network, so this can be seen even when www.spamcop.net itself is down. Although the newsgroup archiving died back in June last year, that was resurrected by moving that function to 'this' server (though I have to admit that this jov is far from finished ... each 'list' of monthly archives for the prior-to-June-2006 is a separate HTML file ... all the links in each of thos files need to be re-directed [and berified that they still point to an actual file .. a lot don't, as they were deleted to free up space on that hard-drive]) .... The Forum posts/database have yet to hit the point where old stuff has to be cleared out .. so all traffic 'here' still exists ... The Wiki (though woefully lacking in contributors) is yet another vehicle to pass on data, trends, etc ... However, just as in the Original FAQ (back when anyone could contribute) .. the single-page access version hacked up 'here' (to which anyone can still contribute) .... a few other attempted FAQ tools that went nowhere .. and the current Wiki ..... (and not to ignore the Dictionary and the Glossary) .... there's only so much that a few folks can do to populate and maintain them .... Here's the real point .... Julian didn't have time for all this stuff back when he was 'doing everything' .... IronPort has not seen fit to hire additional staff to handle the 'customer support' side of things ... all of this other stuff has been done by volunteers .... I don't tend to post here much unless I see a problem. Most of the traffic deals with issues I can't help much with. Yet, it could be pointed out that taking a look at some of that 'Help' material every now and then would also be appreciated .. in the light of yet nother set of eyes, possible recommended changes, additional material needed, etc. Link to comment Share on other sites More sharing options...
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