Inbound Mail Not Coming Through

[Dave_L 0]

This kerfuffle got me looking for rival services, more out of curiosity than anything else, and I went to despammed.com, where lo and behold, there is an apology for a prolonged outage....!!

At that point I gave up looking. Grin and bear it, so they say.

I've been using this service for a long time, and I think it compares well in comparison to other services. While there are glitches once in a while, they get fixed reasonably fast, and the communication is good.

Other services usually won't even admit they're having a problem. They'll just say you must be doing something wrong.

[Ex_Brit 0]

I've been using this service for a long time, and I think it compares well in comparison to other services. While there are glitches once in a while, they get fixed reasonably fast, and the communication is good.

Other services usually won't even admit they're having a problem. They'll just say you must be doing something wrong.

I agree and also have been using SC for years, since 2001 actually, but I think someone dropped the ball on this one as it appeared to take almost a day before any apparent action was taken.

The new announcement elsewhere on this forum states they hope to have everything back to normal by 3pm EDT. I hope so although several test emails I sent have yet to appear.

Update: 1 test email sent 1h 20m ago just came in. Things are looking up.

Edited August 7, 2013 by Ex_Brit

[mikemars 0]

...I agree and also have been using SC for years, since 2001 actually, ....

I've been using it for a similar time also (somewhere between 1999 & 2001 I think), it's mostly been trouble-free. This is the longest outage I can recall.

[hjp 0]

I think it is fixed now. I just got a big download of email rather than the dribble that I have been getting

[Ex_Brit 0]

Not quite I fear...I just sent myself an email from within SC Mail and it hasn't arrived yet.

[hjp 0]

I just got an email back I sent after your last post

I sent it to my comcast address which forewards it to my spamcop account

Edited August 7, 2013 by hjp

[Ex_Brit 0]

So did I so yes it's caught up, but I have one mystery...in order for my ISP's webmail to be filtered I have to click a link in the email it sends to my cesmail account and that particular email refuses to put in an appearance!

I will try to be patient. Meanwhile my email is in limbo until either it comes through or I turn it off again.

Update: it appears my ISP doesn't know its own procedures.....the mail is being forwarded anyway. I didn't have to click any link in any email. Oh well. ;-)

Edited August 7, 2013 by Ex_Brit

[Ex_Brit 0]

Just got this from Support which explains things:

Hi -- I am sorry for the delays you encountered with your email since Monday night. We were undergoing a form of bounce attack which flooded our servers. The system was processing flat out but could not keep up with the between 500K and 1 million extra mails/bounce mails. We managed to stop the incoming bounce flood mid day on Tuesday. Unfortunately that still left us with a huge amount of mail to process. We have now completed the processing and are current on new inbound mail.

And the reason for the delay in responding to your ticket -- your mail to support was also caught up in the flood.

Everything should be back to normal now. Please let me know if you have any continuing problems.

Edited August 7, 2013 by Ex_Brit

[ViRGE 0]

I got the same reply to my original problem ticket on Monday. That's disturbing to say the least.

Having a Spamcop address has always been something of a liability since the email service is not the blacklist, but it has never been this bad.

Edited August 7, 2013 by ViRGE