Geek Posted January 11, 2009 Share Posted January 11, 2009 One of the forums I moderate gets nailed with spam all the time (ain't mine or I'd update it). So we get hit from this IP address that ARIN shows to be owned by Amazon.com. Normally I just banhammer the IP addy and forget about it, but being Amazon.com, I thought I'd be the good Samaritan and give them a heads up. The email abuse[at]amazon.com bounces as an outgoing only, so I search through their helpfile for a form to fill in for abuse. There went 1/2 an hour Hi, WHOIS shows the IP 22.214.171.124 belonging to Amazon, so I hope this is the right place to contact. The IP address 126.96.36.199 is a proxy relaying spam like a sonofagun. You might want to shut it, or at least secure it. Just pop that IP into Google to see what I mean I get this reply: Thank you for writing to us at Amazon.com. I offer my sincere apologies regarding this issue, and can understand your frustration in this regard. Unfortunately, I cannot determine the assistance that is required from the content of your e-mail message, hence I kindly request you to click the following link and give us more information on this, so that we can solve this issue Please visit the following link to provide the information we requested: Yadda, yadda, form letter with link from there on. So I try and give more info: You need more information on the abuse report. There is a spambot on your servers. They are infected. The IP I provided is the address the spam was posted from. Please send the previous email and this to a webmaster, NOT a customer service person. This is regarding the security of your servers. I am trying to help you here. Thank you and good luck! I guess they think it's an email spam, because I get the following reply: Thank you for reporting this issue. We'd like to investigate the situation further, but first we will need the *full* header information from the message you received. The full headers of an e-mail aren't usually displayed when you open the message. For instance, you would see this when you open a message: -Date: -Subject: -To: -From: However, if the full headers were disclosed, you would see several additional lines. The information we need is the routing path along with the message id. Here is an example of what the full header information may look like (there may be several additional lines of information): -Received from: -Received: by -Date: -Message-Id: < > -To: -From: -Subject: -Sender: Depending on your mail client, you may be able to set your preferences to view the full headers of your messages. Otherwise, I would suggest contacting your ISP for assistance. You may also ask them to provide you with this information. If you can send this information to abuse[at]amazon.com, or by using the form linked below, we will gladly investigate the situation. Without it, we will be unable to resolve the matter. Please visit the following link to provide the information we requested: (Yadda, yadda, form letter with link from there on.) Okayyyy! We're getting somewhere at least. So I offer them the info: It was a forum drug/pills spam, not an email. There are no headers. Joined from the IP in question. Known robot, as I say, put the IP into Google and behold. I tried sending a full report earlier to abuse[at]amazon.com and it bounced as "You have contacted a box that does not accept email". We have come to an impasse. The IP is now on most all blocklists for 72 hours. With luck, your regular maintenance will have cleaned it by then. Good luck! I think that hopefully they will get everything straight now. NOT! I get in reply: Thank you for contacting us at Amazon.com. I'm very sorry to hear about the difficulty you are experiencing on our website. We do not have any problems on our end that would be causing the effects you describe. I would suggest clicking the "Help" link at the top of your browser window (above the browser commands) for specific trouble-shooting tips. If that does not solve the problem, you may need to contact your Internet service provider directly. It sounds like you might be experiencing a memory cache problem. Most web browsers "cache" pages, meaning they temporarily store a local copy of every page you visit on the web. The quickest solution is a "forced" reload to ensure that you are looking at a fresh copy of the page, and not the version stored in your cache. To force reload, hold down the "Shift" key and click on the "Reload" or "Refresh" button in your browser. For instructions on clearing your cache on other browsers and platforms, please consult your browser's help documentation for details on how to manage this process. If this does not help solve the issue, please click the link below and provide us with more information: http://www.amazon.com/gp/help/contact-us/a...ssistance.html/ I hope these suggestions help. Thanks for shopping at Amazon.com. Please let us know if this e-mail resolved your question: Are they are full of idiots over there? Has anyone else been able to get through to them? *insert head banging on a brick wall smiley* Cheers! Link to comment Share on other sites More sharing options...
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