agsteele Posted June 14, 2005 Share Posted June 14, 2005 I'm in two minds about where to post this. I thought about the New Features forum but that seems to be really about New Features for SpamCop reporting. So let's go here... It seems to me that many new posters come to the forums to seek help, complain, rant or otherwise find out why their outgoing mail has suddenly been bounced back from their recipients ISP. Most have no understanding of the way blocklists function and also seem incapable to reading the FAQs. It struck me, though, that each one happily registers in order to post their request/rant/complaint. So, what about adjusting the registration process to take them first to a simplified FAQ. It could even be something akin to a multiple choice question along the lines of... Welcome to the SpamCop forums. Are you registering to: 1. Find out why your Email has bounced? 2. Find out what information you need to supply to get help? 3. To find out how to contact SpamCop? 4. To join the SpamCop forums as a SpamCop user? 5. Other This form could be constructed in such a way as to take the person first to the text of the relevant part of the FAQ before taking them on to complete the registration process. Perhaps an approach like this would help genuine enquirers find the answer they're looking for, prevent the need to keep repeating the 'please read the FAQ' message and give regulars the opportunity to support better articulated issues. A thought... Andrew Link to comment Share on other sites More sharing options...
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