mp9 Posted July 19, 2006 Share Posted July 19, 2006 We had a few of our emails bounced because of SpamCop blacklists. We use best of breed mechanisms to ensure our domain is not an open relay and that it takes care of unsolicited mail and spam. So it was shocking to see one of our servers in the RBL. No other spam list had it and none of our other servers was blocked. We did not receive any warning from SpamCop or anyone else. You would agree we were both shocked and amazed! The small message which we were referred to, about 'misdirected bounces', was very vague and did not quite point out what the problem could be. To complicate matters, we got very little help from SpamCop. 24 hours after the incident, we had been de-listed but there was no response from SpamCop about what was wrong! I feel that, for a service, which acts as a Internet Mail Cop and is subscribed to by a good customer-base, the help posted on the website is really bad!! To say that they get too much email is a ridiculous excuse - its like 911 saying they get too many phone calls! I have a few questions to ask- 1. Why does SpamCop not provide a quick and easy way to find out what someone can do to solve the problem that could have caused their listing? How does someone ensure that they will not be listed again? 2. Why does not SpamCop issue a warning or notification prior to a block? 3. The moderator - Jeff understands the need for a sample email for troubleshooting. Then, why doesnt SpamCop list the email that caused someone to be reported? Or atleast provide some means of quickly getting hold of a report that explains what caused the listing in technical terms? 4. How can someone trace back the listing to a email/ report/ trap that was filed or generated? 5. How does someone know that SpamCop is not being used by a malicious person? I am posting in this forum as a last hope to find out why our server was listed. Can someone respond? Link to comment Share on other sites More sharing options...
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