DavidT Posted August 13, 2014 Share Posted August 13, 2014 Several of us have tried asking JT (aka "email_support") if there will be any refunds offered to any/all of the CES customers for the withdrawal of services that we have already paid for. So far, no answers have been forthcoming, but if any of you actually receive an official answer, please share it as a reply to this topic. DT Link to comment Share on other sites More sharing options...
ViRGE Posted August 13, 2014 Share Posted August 13, 2014 For what it's worth as someone who was needing to renew shortly before the retirement, CES gladly extended my account until past the service shutdown. So they are taking care of service issues quickly and making accommodations, at least for matters that are easily resolved. Link to comment Share on other sites More sharing options...
djporter Posted August 14, 2014 Share Posted August 14, 2014 Virge - How did you make that happen? My account expires in 5 days. I'm wondering how to get it extended to 9/30. Thanks for any info. Link to comment Share on other sites More sharing options...
ViRGE Posted August 14, 2014 Share Posted August 14, 2014 Virge - How did you make that happen? My account expires in 5 days. I'm wondering how to get it extended to 9/30. Thanks for any info. I emailed questions[at]spamcop.net (the email address in the original announcement) asking for what they're advising customers to do in this situation and they got me sorted out. Link to comment Share on other sites More sharing options...
ViRGE Posted August 14, 2014 Share Posted August 14, 2014 Continuing the sub-discussion of renewals, I got an interesting email from one of the Spamcop deputies this evening. It looks like all current account holders should be getting extended. I was told by them [CES] today that they have extended all accounts beyond September 30 so no accounts will expire between now and their planned shutdown. All accounts that exist today will still be there when they pass the forwarding file over to us. I did ask them to make that fact known, but haven't seen if they have or not. Nothing about refunds though (since that's all CES). At this point I'd just cross my fingers that CES has the funds to issue refunds in the first place... Link to comment Share on other sites More sharing options...
DavidT Posted August 14, 2014 Author Share Posted August 14, 2014 Nothing about refunds though (since that's all CES). I think it's time for people to start contacting PayPal, especially those who have renewed recently. "email_support" has logged in here and has most likely seen the repeated questions about refunds and yet hasn't posted any responses. Questions about refunds have also been submitted to the "questions" address and have not been answered. Here's a link to the instructions about disputing transactions: How to Dispute a Transaction I'm not eligible to use PayPal's payment dispute process, as the transaction must be 45 days or less old. However, in that there are 109 days from Oct. 1 to my expiration date, and I have two accounts ($45/year) so I'm due a refund of approx. $13.44 for the loss of services. I suggest that those of you who are eligible to dispute your PayPal transactions begin to do so. DT Link to comment Share on other sites More sharing options...
Ex_Brit Posted August 14, 2014 Share Posted August 14, 2014 OK I heard back from Support I asked 2 questions: Can you clarify what happens when legitimate mail gets labelled as spam which does happen from time to time, will it be discarded or forwarded, labelled as such? Could you also advise, as I just renewed for a year, if I change my mind can I obtain a refund and for how long after the payment date? The answer: I am awaiting clarification from Cisco as to whether mail classified as spam will be bounced or discarded. I'm sorry but there are no refunds. So I guess more to come.....??!! Link to comment Share on other sites More sharing options...
craigt Posted August 15, 2014 Share Posted August 15, 2014 I sent an email on Wednesday informing Cesmail that I no longer needed my email account and please refund the unused balance. Got no response so I PM'd the same thing on Thursday. Got no response so I'm left to assume that Ces has just lost interest in pursuing this venture as a business or the coffers are dry (my suspicion). Good luck to any the pursue the PayPal method of refund; mine was paid in March so I'm well outside their window. Link to comment Share on other sites More sharing options...
rconner Posted August 16, 2014 Share Posted August 16, 2014 I also inquired after a refund (I renewed by sub back in May) and was also told that none would be provided. I’m disappointed but not surprised. Fortunately I’m not out a great deal of money on the deal. At least the folks who are approaching renewal may get a month or so of free service out of the deal, that’s something. I’ve been using the service since it was first started, I’m sorry to see it go (although less sorry than I would have been a year or two back before all the strange outages). Now on to figure out how the hell to untangle my mail chain. — rick Link to comment Share on other sites More sharing options...
silentlarry Posted August 18, 2014 Share Posted August 18, 2014 ... I'm sorry but there are no refunds. [says CESmail] ... I'm imagining how a conversation like this would go over: Company: Hello, this is your car leasing company. Sorry, we've decided to get out of the car leasing business. We'll be taking back your leased car in one month. Customer: Well that's inconvenient, seeing as how I've paid in advance for a full year for a car I was depending on. So you'll be refunding the portion for what will be the 10 unused months, right? Company: Oh sorry, no refunds. But we're sending you a bus pass that's good for a year! Link to comment Share on other sites More sharing options...
rconner Posted August 18, 2014 Share Posted August 18, 2014 Well, at least in that case the customer was offered a bus pass. That's more than I stand to get here. - rick Link to comment Share on other sites More sharing options...
silentlarry Posted August 18, 2014 Share Posted August 18, 2014 Well, at least in that case the customer was offered a bus pass. That's more than I stand to get here. - rick Yes well, my point being that a bus pass is hardly an equivalent replacement for a paid-for car lease, much like a forwarding address is not the least bit equivalent to a paid-for hosted mailbox. An example of equivalence would be; when someone pays for something, and that something is deliberately not delivered in full or refunded, that's pretty much equivalent to theft. Actually more like exactly the same thing. Link to comment Share on other sites More sharing options...
michaelanglo Posted August 19, 2014 Share Posted August 19, 2014 An example of equivalence would be; when someone pays for something, and that something is deliberately not delivered in full or refunded, that's pretty much equivalent to theft. Actually more like exactly the same thing. You can sue in small claims but they may not have the money. In _England Their England_ (recommended) there was a quote "A subscription signifies that the magazine will be sent to the subscriber until one of the three expires" Link to comment Share on other sites More sharing options...
raydragon Posted September 2, 2014 Share Posted September 2, 2014 I, too, received a (delayed) response when I inquired about a refund. Having just renewed two accounts mere days before this announcement, I turned to Paypal for resolution. First step was trying to "work with the seller". OK, no response from the seller after I questioned their "no refunds" reply, so I asked that it be escalated. Paypal gave CES until 9/1 for a response - NO response from CES by that date. Paypal have now resolved in my favor, and will be reversing the payment - "if" money is there to do so (and I seriously doubt it). Otherwise, the CES Paypal account will be frozen (and a empty, frozen lake is still just empty). I know people get in over their heads sometimes financially, but what CES did - to take money when they had knowledge that they were shutting down - is criminal. The fact that Spamcop/Cisco allowed integration between them and CES shows some degree of culpability on their part. Sadly, I think the Spamcop reporting system is toast. A 15+ year Spamcop Mail user until the bitter, bitter end. Link to comment Share on other sites More sharing options...
turetzsr Posted September 2, 2014 Share Posted September 2, 2014 <snip> Sadly, I think the Spamcop reporting system is toast. <snip> ...Little chance of that, from what I can tell. The SpamCop reporting system's fortunes seem to me to be very much independent of those of the CES-provided e-mail service. Link to comment Share on other sites More sharing options...
Lking Posted September 2, 2014 Share Posted September 2, 2014 Keep in mind that SpamCop reporting is CISCO. There is no indication that there is a financial link between SpamCop and CES email services. IF there were a financial link, I don't think a "few" $30 email accounts would bring an end to SpamCop/Cisco Link to comment Share on other sites More sharing options...
Dave-Daring Posted September 6, 2014 Share Posted September 6, 2014 I was lucky I paid by paypal & opened a complaint via paypal who have found in my favour ad have retrieve the full $30 from Corporate Email Services the spamcop webmail providers. Essentially they will not give you your money back unless you force them too. DD Dear David xxxxxxx We have concluded our investigation into your case and have decided in your favour. You have indicated that a partial refund of $30.00 USD would be satisfactory. We were able to recover $30.00 USD, and this amount has been credited to you. Please allow 5 working days for this adjustment to be posted. If you are due any additional funds, we will make our best effort to recover the balance from the seller. If the seller's account has insufficient funds to complete the refund owed to you, please be assured that we will take appropriate action against the seller's account, which may include limitation of the seller's account privileges. ----------------------------------- Transaction Details ----------------------------------- Seller's Name: Corporate Email Services Seller's Email: paypal[at]cesmail.net Seller's Transaction ID: xxxxxxxxxxx Transaction Date: 3 Aug 2014 Transaction Amount: -$30.00 USD Your Transaction ID: xxxxxxxxxxxx Case Number: xxxxxxxxxxx Buyer's Transaction ID: xxxxxxx Link to comment Share on other sites More sharing options...
victory3x3 Posted September 30, 2014 Share Posted September 30, 2014 I never got responses to my requests for refund, but this (below), posted last night on the SpamCop homepage, more than makes up for the economic value lost for me, in the long run. Anyone who has a CESmail account at the time of shutdown on September 30 will continue to enjoy the premium access to the SpamCop reporting service indefinitely without additional or future charge. Link to comment Share on other sites More sharing options...
Kenton Posted October 2, 2014 Share Posted October 2, 2014 I just paid a year's subscription. Who do I see about getting that refunded? Link to comment Share on other sites More sharing options...
DavidT Posted October 2, 2014 Author Share Posted October 2, 2014 I just paid a year's subscription. Who do I see about getting that refunded? First, to be clear, you paid CESMail for a year of email services, correct? And by "just paid," the important thing is exactly *when* you did so, as it appears that the only course of action for refunds is to challenge the transaction with PayPal and obtain the refund directly from PayPal, as the owner/operator of CESMail isn't offering any refunds. PayPal's policy covers transactions made in the last 30 days. DT Link to comment Share on other sites More sharing options...
DavidT Posted October 3, 2014 Author Share Posted October 3, 2014 Oh lovely--it appears that all posts made on the old forum this morning got "left behind" in the delayed switch to Cisco-controlled servers. There are a number of posts missing from this thread, and probably a number of other threads. DT Link to comment Share on other sites More sharing options...
silentlarry Posted October 3, 2014 Share Posted October 3, 2014 I'm seeing old posts now, but they appear to have the wrong time stamp on them. Pretty sure some showing here were posted in the last couple of days, but they are stamped back August. Sigh. So ready to jump this shark. Link to comment Share on other sites More sharing options...
johnsenchak Posted October 3, 2014 Share Posted October 3, 2014 Refunds are cheerfully given upon request if you find that you can't use the system for some reason. Link to comment Share on other sites More sharing options...
DavidT Posted October 3, 2014 Author Share Posted October 3, 2014 Refunds are cheerfully given upon request if you find that you can't use the system for some reason. That's what the old system said, but it turned out to be a BIG FAT LIE! DT Link to comment Share on other sites More sharing options...
turetzsr Posted October 3, 2014 Share Posted October 3, 2014 That's what the old system said, but it turned out to be a BIG FAT LIE! DT ...It was (seemingly; I had no personal experience, but no one posted to the Forums complaining that their request for a refund was denied or ignored) true until CES reported the demise of "SpamCop" e-mail. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.